Privacy Policy
Success Associates Pty Ltd T/As Harcourts Pinnacle – Aspley
Success Associates Pty Ltd T/As Harcourts Pinnacle – Aspley respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
The personal information we collect depends on the services we provide. It may include:
- Name
- Address
- Contact details
- Property ownership or tenancy information
- Financial or transaction-related information
- Employment or income details where relevant
- Identification documents where required by law
- References or verification information
- Communications and enquiry records
In some circumstances, we may collect sensitive information where reasonably necessary to provide services or meet legal obligations. This is only done with consent or where authorised by law.
How We Collect and Hold Personal Information
We may collect personal information:
- Directly from you
- From authorised representatives
- From publicly available sources
- From third parties involved in property transactions
- From third parties external to property transactions
Information may be collected:
- In person
- Online
- Via enquiry forms
- During inspections or applications
- Through communications with us
We hold personal information securely in electronic and physical formats.
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Why We Collect, Use and Disclose Personal Information
We collect, hold, use and disclose personal information to:
- Provide real estate services
- Manage property transactions
- Respond to enquiries
- Conduct marketing activities
- Verify identity
- Meet legal and regulatory obligations
- Improve our services
We may disclose personal information to:
- Related entities
- Service providers
- Professional advisers
- Contractors
- Regulators where required by law
Only where reasonably necessary to deliver our services.
Marketing
We may use personal information to provide information about properties, services or opportunities that may be of interest.
You may opt out of receiving marketing communications at any time by contacting us using the details below.
Anonymity
Where lawful and practical, you may choose to deal with us anonymously or using a pseudonym.
However, in many cases we may be unable to provide services unless sufficient personal information is provided.
Consequences of Not Providing Information
If you do not provide personal information we reasonably require, we may be unable to:
- Provide services
- Respond to enquiries
- Facilitate transactions
- Meet legal obligations
Access and Correction
You may request access to the personal information we hold about you.
You may also request that we correct information that is:
- Inaccurate
- Outdated
- Incomplete
- Misleading
Requests should be made using the contact details below.
You may also request information about the source of personal information collected from third parties.
Complaints
If you believe your personal information has not been handled appropriately, you may contact us.
We will:
- Acknowledge your complaint
- Investigate the matter
- Respond within a reasonable timeframe
Overseas Disclosure
We may disclose personal information to overseas service providers where necessary to support our operations.
Where this occurs, reasonable steps are taken to ensure the information is handled in accordance with Australian privacy standards.
Individuals should be aware that overseas recipients may not be subject to the same privacy protections as under Australian law.
Automated Tools
Technology may be used to assist with communication, administration and service delivery. These tools support operational processes but do not replace human decision-making.
Contact Us
If you have any questions, requests, or complaints regarding privacy, please contact:
Success Associates Pty Ltd
T/As Harcourts Pinnacle – Aspley
1331 Gympie Rd
Aspley QLD 4034
Email: contact@harcourtspinnacle.com.au
Phone: (07) 3862 8666