Frequently asked Questions

Letting

• Comprehensive listing, professional advertising, and top-of-market letting — priced right, not just fast.

Inspections

• Detailed condition reports with photos before, during and at the end of every tenancy.

Rent Collection

• Zero-tolerance arrears policy, daily trust account processing, monthly and annual statements.

Maintenance & Repairs

• Licensed, insured tradespeople only, with urgent requests attended to immediately.

Every property gets a dedicated, local property manager — not a call centre.

Professional Photography

• Professionally taken and edited photos that show your home in the best possible light.

Floor Plans

• Helping prospective tenants picture their furniture and their life in the space, before they even arrive.

Virtual Staging

• Turning an empty house into a home tenants can imagine themselves living in.

Virtual Decluttering

• Cleaning up cluttered rooms digitally, for a sharper, more appealing photo.

Public liability, smoke alarms and pool compliance are just a few of the legislative requirements you need to be across. We’ll help educate you and your tenant and keep you both informed as legislation changes.

• Building Insurance – It’s a legal requirement to provide us with a current copy of your building insurance.
• Smoke Alarm Legislation – Under QLD legislation, alarms must be checked and serviced every 12 months or at every lease sign — whichever comes first.
• Pool Compliance – A current pool safety certificate from a licensed inspector is required before any lease can commence.
• Landlord Protection Insurance – We strongly encourage every landlord to take this out — it’s tax-deductible and covers the risks outside our control.

We’ve got your back — on the paperwork, and everything else.

A written assurance that we’ll deliver an exceptional level of service and stay laser-focused on your primary objective: the best possible result for your property.

1. Proactive Communication: Your tenant is notified the next working day of any late rent. You’re kept informed every step of the way, and a marketing campaign begins the next business day after any notice to vacate.
2. Minimise Risk: Every applicant is qualified for financial ability to pay, and their rental history is checked. A full condition report with photos is completed before any tenant moves in.
3. Maximise Return on Investment: We discuss optimal rental pricing with you, send an annual property statement for tax purposes, and regularly review the market for value-adding opportunities.

Your Property for Rent

• Disassociate Yourself with Your Home – Give us the opportunity to do our job – we do it well and we will keep you well informed with constant communication.

• Price Realistically – Don’t over price your property, otherwise your investment will sit vacant longer than necessary, losing you valuable income.

• Make Your Property Sparkle – Do an exterior house wash, including paths and driveways; this will keep your investment property free from dust, dirt, and exterior residue as well as enhancing initial street appeal.
• Professional cleaning – If your home is vacant, then consider professional cleaning: Be stress free, no complications.
• Keep up the maintenance – Fix things such as cracked tiles and lights., ensure ovens work, windows close properly, and replace torn mesh screens

• Exterior Repairs – Prune trees, repair and paint where necessary. If the exterior of your investment property is not looked after, then tenants won’t make the effort to look inside.

Cleaning

1.   Name: The OCD Guys 
   Phone: 0424 309 308
   Email: admin@theocdguys.net
2.   Name: Unibond Cleaning Experts
   Phone: 0401 424 167
   Email: krantijatin@yahoo.in

Carpet Clean & Pest Control

1.  Name: Protector Pest Control and Carpets
   Phone: 0411 424 818 (Danny)
   Email: danny.protector@hotmail.com
2.  Name: Sundry Carpet Cleaning/Pest Control
   Phone: 07 3889 0300
   Email: info@sundry.com.au

Gardener

1. Name: Green footprint
   Phone: 0400 218 649
   Email: michaelgreenfootprint@gmail.com
2.  Name: So Fresh Property Maintenance
   Phone: 0439 388 109
   Email: phillip.norris@icloud.com

Handyman

1.  Name: A1 Handyman 4U
   Phone: 0411 143 956
   Email: info@a1handyman4u.com.au
2.  Name: JB Property Maintenance
   Phone: 0488 617 615
   Email: jbp.82@hotmail.com

Pool Maintenance

1.  Name: Pool Werx Strathpine
   Phone: 07 3205 5188
   Email: strathpine@poolwerx.com.au

Home Moving Services

1.  Name: Harcourts Connect
   Phone: 1300 554 028

On handing the property over to your new tenants, we are required to supply them with 1 full set of keys for every lock at the property. A partial set of keys that secures the entry and the exit doors to the premises also needs to be given to every tenant.

Our office also needs to retain a full set of keys to facilitate inspections and to ensure that master keys are kept safe.

QLD landlords can pass on full water usage to the tenants, providing that the property is individually metered and that the property has been checked by a licensed plumber, with the appropriate water efficiency certificate being issued. A non-compliant property will result in the owner only being able to recover partial water usage charges.