property valuation
Maintenance & Emergencies
Emergencies & Routine Maintenance Repairs
Emergency Repairs
We ask that you always try to contact your Property Manager first; however, if it is after hours and/or you cannot contact the Property Manager, you are permitted to contact an emergency contractor directly.
Please note that only emergency repairs, as defined in your lease agreement, will be covered under these conditions. An emergency repair is one that:
- Poses a risk of injury,
-
Makes the property unsafe or insecure, or
- Requires urgent action to prevent further damage.
Examples include issues like a burst water service, a severe water leak, or a serious electrical fault.
It is important to note that should the issue not be considered as an emergency as per your lease, you may be responsible for the repair costs.
Our main after-hours tradespeople are:
- DC Electrical (QLD) Pty Ltd: 1300 707 694
-
North Lakes Plumbing & Gas Co: 0418 797 940
Other important contacts for an emergency:
- Life Threatening Emergency: 000 (Police, Fire, Ambulance)
- Flood/Storm Emergency: 132500 (SES QLD)
- Emergency repairs are works needed to repair any of the following:
- a burst water service or serious water service leak
- a blocked or broken lavatory system;
- a serious roof leak;
- a gas leak;
- a dangerous electrical fault;
- flooding or serious flood damage;
- serious storm, fire or impact damage;
- a failure or breakdown of the gas, electricity or water supply to the premises;
- a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
- a fault or damage that makes the premises unsafe or insecure;
- a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
- a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises
2. Routine repairs are repairs other than emergency repairs.
Routine Maintenance Request
(Emergency requests must be made by phone. Photos can be sent by email).
Routine Maintenance Request
Free
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