Investors

Have technical knowledge & experience to carry out the below criteria;

• Supply modern & up-to-date resources, extensive technical support & expensive yearly subscriptions for appropriate industry websites
• Regular research of the current rental market to provide honest & realistic rental appraisals
• Confident rental research & organise current CMA reports (comparative marketing analyst)
• Introduction meet & greet with the Owner to further explain your legal obligations
• Thoroughly explaining the compliance laws and your legal obligations in full
• Thoroughly explaining the Form 6 – Management Agreement, before signing
• Photography (take in-house photos OR organise a professional photographer)
• Organise script writing & advertising presentations with technical support (7 websites)
• Organise rental signage for the property technical support
• Organise private viewings & open home inspections

• Organise keys for inspections, photocopy & document for security
• Ring every tenant enquiry & screen accordingly
• Follow up tenants after every inspection
• Organise cleaning & carpets on behalf of the owner, in preparation for tenants moving in
• Organise repairs or maintenance on behalf of the owner, in preparation for tenants moving in
• Organise yard & garden maintenance on behalf of the owner, in preparation for tenants moving in
• Arrive 5 – 10min early to open curtains / doors / lighting etc. to display the property
• Register tenants upon entry at every inspection with technical support to ensure security
• Communicate with tenants, during their inspection to obtain further information
• Close up the house, close all doors, blinds etc. and leave property the way we find it
• Follow up potential tenants the next day to obtain their feedback

Supply technical knowledge & experience to carry out the following information & credential checks;

• Check all applications (one per person) to ensure it’s filled out correctly, signed appropriately, including the privacy disclosure
• Ensure 100 points of ID for each person is obtained and checked thoroughly
• Carry out and confirm credit checks on TICA (Tenant information checking association)
• Carry out and confirm credit checks on VEDA (Tenant data base – work visas / bankruptcy)
• Carry out and confirm employment references – current and previous employers if necessary
• Carry out and confirm rental references – current and previous agencies if necessary
• Personal checks with technical support

• Prepare all the required  Tenancy Documents to commence your tenancy:
  • The RTA Form 18a – The General Tenancy Agreement
  • The RTA Form 2 – Bond lodgement form
  • The RTA Form 1a – Entry report
  • The RTA Form 17a – the information statement
  • The Body Corporate by-laws (if applicable)
  • Lodgement of the required documents with the RTA (Government Department)
• Prepare all keys and remotes for property – photocopy and document for a tenant handover
• Prepare a thorough entry condition report – approximately 2-5 hours plus photos
• Prepare and arrange a meet and greet with your tenant to sign the lease agreement and further explain their obligations, as per the legislation (approximately 1/2 hour)

Have technical knowledge & experience to carry out the following criteria;

• Ongoing, comprehensive, regular emails of communication with the owner and tenant
• Carry out daily trust accounting & rental receipting & reporting
• Communicate with late rental payments either: phone call, text message or email (this is done on a daily bases)
• Knowledge & experience to read a trust account statement & to explain further if necessary
• Knowledge & experience to communicate either in person or over the phone to further explain a trust account rental ledger – to an owner or a tenant
• Organise, type and send out remedy breaches if necessary (different legal obligations are necessary for each circumstance)
• Check and pay owners invoices i.e.: rates, water, power, insurances etc.
• Carry out & pay regular repairs/maintenance invoices for tradespersons
• Knowledge & experience to carry out a mid-month & end of month trust rental disbursements
• Organise regular entry notices for  inspections or maintenance (different legal obligations are necessary for each circumstances)
• Carry out regular routine Inspections every 4 months: Attend the property and inspect accordingly, take photos if necessary  (approx. time is 20 minutes per property), and further discuss tenancy & property condition with tenants, if present

• Complete a written routine report and attach photos accordingly, emailing the completed report to the owner along with the photos
• Organise and attend to any maintenance or repairs, as per an owners instructions, with informed, professional advice if requested
• Obtain quotes for repairs if necessary and arrange the entry notice between the tradesperson & the tenant
• Tenancy renewals, negotiation and mediation with tenants to maximise your income
• Conduct regular research of the rental market to optimise your rental income
• Contact owner to confirm instructions to renew or vacate the tenant accordingly
• Organise and communicate with the tenant for a new lease offer or follow up with a notice to leave
• Negotiating rent adjustment between a tenant and an owner if applicable
• Organize further paper work for a new tenancy renewal – RTA Form 18a Tenancy Agreement
• Lodging a bond increase if application and if the rent has been increased
• Scan all documentation for each owner, property and tenant in the appropriate file

Have technical knowledge & experience to carry out the following criteria;

• Complete a thorough exit condition report – approximately 2-5 hours + photos
• Communicate, mediate & negotiate with the tenants before the their bond is refunded
• If necessary & applicable, prepare legal documents with the RTA for a dispute resolution
• Be accessible & professionally prepared for a conference call with the RTA & the tenant to resolve a dispute

• Prepare all relevant  QCAT documents, photocopy all necessary documents and lodge with QCAT
• Help organize owners Landlord insurance if necessary
• Prepare a thorough entry condition report for your new tenant moving in  – approximately 2-5 hours + photos