Jacqui Long joins the team as Head of Operations. Her real estate career began in 2013 and has built experience across sales, leadership, performance management, and operations. Throughout her career, she has held roles including Sales Associate, Database Manager, Sales Performance Manager, and Operations Leader, where she was responsible for building and supporting high-performing teams.

Jacqui has a strong passion for developing people and driving growth. She designed and implemented a comprehensive onboarding program focused on prospecting and lead generation, equipping sales associates with the structure, confidence, and systems needed to succeed. Her leadership style is hands-on and supportive, with a focus on empowering both agents and administrators to master their roles and contribute to overall business performance.

Prior to real estate, Jacqui worked in financial services as an Advisor Relationship Manager, strengthening her expertise in professional communication, stakeholder management, and business development.

Having personally bought and sold property, and with extensive experience listing and selling homes, Jacqui understands the industry from multiple perspectives. She is deeply motivated by seeing others succeed — whether that’s guiding an agent to win their first listing or helping an administrator refine their skills to become an indispensable part of a high-performing team.

Known for her positive energy and enthusiasm, Jacqui thrives in environments where people are striving for both personal and professional growth. She brings structure, accountability, and a forward-thinking mindset to operations, with a strong focus on leveraging technology to improve efficiency and results.

Outside of work, Jacqui enjoys an active lifestyle revolved around her two young boys, with weekends spent at football games, little athletics, playing basketball and the gym. She also loves travel having visited several countries, beach and bush adventures, and exploring new cuisines with her loved ones.

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Team Leader – Operations Specialist

With a diverse background in childcare and hospitality, Leslie brings a unique blend of compassion, customer service expertise, and attention to detail to her role as Team Leader to the Operations Services Team.

Having spent years nurturing and caring for others in childcare settings, Leslie understands the importance of finding a place to call home — a sanctuary where memories are made and families thrive. Her experience in hospitality has further honed her ability to listen to clients’ needs, anticipate their preferences, and deliver exceptional service with a personal touch.

Originally hailing from a close-knit family in France, Leslie knows firsthand the significance of finding the perfect home, especially when loved ones are far away. This personal connection fuels her dedication to helping others navigate the complexities of the real estate market with warmth, empathy, and a deep understanding of the emotional significance of finding the right property.

With her innate ability to connect with people, keen eye for detail, and unwavering commitment to client satisfaction, Leslie is poised to make a significant impact in the real estate industry. Whether assisting first-time homebuyers, seasoned investors, or those seeking a new chapter in their lives, Leslie is dedicated to guiding her clients through every step of the real estate journey with professionalism, integrity, and a genuine passion for helping others achieve their goals.

Outside of her professional endeavors, Leslie finds solace and joy in spending spare time at the beach with her partner. 

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Property & Operations Specialist

Hannah Findlay is a dedicated and detail-driven Property & Operations Specialist known for her professionalism, empathy, and initiative. With a strong foundation in customer service and administration across multiple industries, she brings a calm and capable presence to the fast-paced real estate environment.

Hannah is passionate about supporting individuals and families through their property journey, believing in the power of real estate to create stability and long-term growth. She prides herself on being a reliable point of contact and a trusted support for both clients and her team.

Her natural ability to build trust and genuine rapport with people from all walks of life allows her to navigate every situation with care and confidence. Whether behind the scenes or client-facing, Hannah plays an integral role in ensuring the sales process runs smoothly from start to finish.

When she’s not at work, Hannah enjoys spending time with her family, taking her two puppies for walks, and catching up with friends over coffee or margaritas.

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Property & Operations Specialist

With a strong foundation in customer service and administration, Tyla brings a wealth of experience to her role as Property & Operations Specialist. Her background spans several industries — including the Public Service, Health and Fitness, and Travel — giving her a well-rounded skill set and an ability to adapt to a wide range of client needs and scenarios.

Tyla is driven by a genuine desire to help others and prides herself on delivering reliable, efficient support. She looks forward to contributing to the ongoing success of the business by ensuring every contract and process is handled with accuracy, care, and a high standard of professionalism.

Her own real estate journey began in 2021, when she and her partner purchased their first home during the height of the COVID-19 lockdowns. Experiencing the challenges of buying in such an unpredictable market has given her a valuable, first-hand understanding of the emotions and complexities clients face throughout a property transaction.

Beyond work, Tyla enjoys an active lifestyle — playing netball, attending gym classes, and heading outdoors for walks and hikes. When she’s not keeping active, you’ll likely find her immersed in a good book or spending quality time with her friends and family.

Tyla’s commitment to excellence, strong work ethic, and authentic approach make her a trusted and valued member of the team.

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Property & Operations Specialist

Dakota is a people-focused professional with a background spanning executive support, business development, operations and team leadership. Prior to joining the team, Dakota spent time in the Legal Industry, where she became known for refining processes, coaching colleagues, coordinating partnership activity and turning ideas into practical, real-world outcomes. With a foundation in business development and psychological science, Dakota brings a rare blend of heart, strategy and calm, considered problem-solving to everything she does.

In real estate, Dakota thrives behind the scenes – supporting the process, keeping things running smoothly, and making sure every detail is taken care of so vendors, buyers, tenants, landlords, agents and property managers can focus on what matters most. It’s this combination of operational precision and genuine care for people that sets Dakota apart, creating a smoother, clearer and more supportive experience for everyone involved.

Outside the office, you’ll usually find Dakota cheering on Collingwood, discovering new places to eat, enjoying a good cocktail or wine, and spending quality time with family.

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Property & Operations Specialist

Rhianna brings a warm, people-first approach to everything she does — and a career path that has shaped her into the well-rounded professional she is today.

Before joining Harcourts Pinnacle, Rhianna began her journey in property management before taking an exciting detour into the automotive industry. She spent four rewarding years at Automall Aspley, progressing from receptionist through to deals processor — an experience that sharpened her administration skills, attention to detail and ability to thrive in a fast-paced, client-facing environment. When the time was right, Rhianna made the deliberate decision to return to real estate and build a career she is truly passionate about.

What sets Rhianna apart is her genuine eagerness to grow. She embraces challenges head-on, is always willing to try something new, and holds herself to a high standard in everything she takes on. Her goal is simple — to keep pushing herself further, deepen her knowledge of the industry and build meaningful connections with the people she works with along the way.

Outside of work, Rhianna is a proud mum who loves nothing more than spending weekends with her daughter. The two are self-described water babies — you’ll find them at the beach or the pool whenever possible. She’s also an advocate for staying active and cherishing time with family and friends.

Rhianna is a wonderful addition to the Harcourts Pinnacle team, and we’re excited to support her on the journey ahead.

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Accounts

Marie is a relatively new face in the real estate industry, bringing a fresh perspective and a genuine passion for people and community. With a diverse background in reception, accounts, customer service, and team management, Marie offers a comprehensive skill set that enables her to excel in her role as Accounts/Office Administrator. She’s also an experienced picture framer, showcasing her creativity and attention to detail.

At the heart of Marie’s success is her ability to build strong rapport with both clients and colleagues. Her friendly nature, coupled with her positive outlook and sense of humour, makes her a joy to work with. She approaches every task with enthusiasm and a dedication to making a positive impact.

Outside of work, Marie is a busy mum to four teens and young adults and has a deep love for coffee—always on the hunt for the perfect brew. When she’s not spending time with her kids, Marie enjoys unwinding with family and friends over a good board game.

Marie has recently completed a Diploma in Business and is currently exploring opportunities to further expand her knowledge through additional study. With her strong work ethic, passion for learning, and people-first approach, Marie is dedicated to contributing her best in every role she takes on.

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Operations Manager – Johnny & Ly Team

Caitlin joins Harcourts Pinnacle as a dynamic professional with a wealth of experience in customer service, management, and corporate consulting. With several years in the field, Caitlin has honed her skills in handling diverse and complex situations, making her a valuable asset in the real estate industry.

Caitlin has experience helping large companies navigate dynamic challenges to enhance their overall business operations. Her keen problem-solving abilities and strategic thinking have proven instrumental in optimising corporate processes and fostering growth.

Caitlin is known for creating stress-free environments for clients involved in buying, selling, and managing investments. Her client-focused approach ensures that each interaction is tailored to meet the unique needs and goals of the individuals and organisations she serves.

One of Caitlin’s notable strengths is her ability to thrive under pressure. Whether faced with tight deadlines, challenging projects, or high-stakes negotiations, she remains composed and focused, consistently delivering results.

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Operations Manager — Mike Melvin Team

Bridgette Marsden brings a refreshing and creative perspective to real estate, having built her career in digital design, printing, and visual communications. From running her own clothing printing business to delivering large-scale business and vehicle wraps, and ultimately specialising in wedding and event signage, Bridgette has spent years mastering the art of detail, presentation, and delivering for clients under pressure – skills that translate seamlessly into the world of real estate.

Now stepping into her role as Operations Manager for the Mike Melvin Team at Harcourts Pinnacle, Bridgette is focused on making a genuine difference for every client she works with. Her goal is straightforward: to be the reliable, approachable person that clients can turn to with any question, confident that nothing will fall through the cracks. She believes that behind every smooth real estate experience is someone quietly making sure every detail is handled with care and that is exactly the role she has set out to play.

Bridgette is no stranger to the real estate process. Her own experience as both a buyer and a seller has given her a deep appreciation for how much trust, communication, and attention to detail matter when it comes to one of life’s biggest decisions.

What sets Bridgette apart is her genuine enthusiasm and her willingness to back herself. She is not afraid to ask questions, take on new challenges, or put in the hard work to get the result her clients deserve.

Outside of work, Bridgette loves staying active and making time for the people and things she loves most, whether that is catching up with family and friends, or heading to her local café or op shop with her two dogs in tow.

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Ash brings creativity, organisation, and a people-first approach to her role as Training and Events Coordinator — a position created specifically to support the people within our business. Her role plays a vital part in fostering a positive office environment and culture, ensuring our team stays connected, has fun, and continues to grow both personally and professionally.

With a background in education and the arts, Ash began her career as a high school dance and drama teacher before transitioning into real estate as a Leasing Consultant. After returning from maternity leave, she has embraced this new position with energy and passion, combining her love of learning with her commitment to community and connection.

Ash is driven by a genuine desire to help others and create meaningful experiences — from coordinating training sessions to planning engaging team events. Having personally rented and bought property, she understands the importance of communication, empathy, and great service in every real estate interaction.

Her background in teaching gives her a unique edge, allowing her to approach her work with creativity, structure, and a deep understanding of how to support and uplift those around her.

Outside of work, Ash enjoys a good TV binge, catching up over brunch, playing board games, or heading out on the water for a fish.

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Team Administrator – Catherine White

Georgina White joins the Catherine White Team as Team Administrator, bringing strong organisational skills, professionalism, and a client-focused approach to her role.

With five years’ experience in hospitality in a front-of-house position, Georgina has developed exceptional communication, problem-solving, and customer service skills in fast-paced environments. Through leadership responsibilities, she strengthened her ability to manage competing priorities, support team members, and deliver a consistently high standard of service.

Real estate has long been part of Georgina’s life, with family members working in the industry and exposure to property investment from a young age. This background has provided valuable insight into the buying, renting, and investment process. She also brings experience in social media influencing and brand collaboration, equipping her with strong marketing, communication, and professional representation skills.

Organised, reliable, and detail-oriented, Georgina is committed to delivering exceptional administrative support while ensuring clients receive clear communication and a seamless experience throughout their property journey.

Outside of work, Georgina enjoys spending time at the beach, walking, being outdoors, catching up with friends and family, and getting out on the water whenever she can.

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Team Administrator – David Dillon

Sarah Dillon brings a warm, people-first approach to her role as Administrator with the David Dillon Team. With a Bachelor of Business and a background spanning IT administration, support, and office management, she offers a strong foundation of organisation, efficiency, and problem-solving expertise.

After stepping away from corporate life to raise her three boys and spending time working in childcare, Sarah returns to the professional world with a renewed passion for helping others. Her natural empathy and calm, solutions-focused mindset make her a reassuring presence for clients navigating the often complex real estate journey.

Having personally experienced buying, renovating, and selling homes, Sarah understands the process from a client’s perspective. Her love of renovating has given her a genuine appreciation for property and the excitement that comes with creating something special.

Sarah is driven to make every client experience positive, seamless, and stress-free. She prides herself on leading with kindness, maintaining clear communication, and persistently working through challenges to achieve the best possible outcomes.

Outside of work, Sarah enjoys spending time with her husband, their three boys, and their golden retriever. Whether it’s exploring the outdoors or discovering new restaurants, she embraces every opportunity for adventure and connection

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